Ispani24 Consulting Cleaner / Housekeeping Jobs in Durban
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Duties
- To oversee all housekeeping staff in completing their daily duties and ensuring that all lodge, public areas, and laundry are at their best to achieve maximum guest service.
- To ensure that the day to day operations of the housekeeping department are carried out according to the standards of the company and as specified by senior management
- To perform regular inspections of laundry, public areas, and lodges
- To manage, delegate, support and assist housekeeping personnel as required
- To ensure that all housekeeping personnel are being briefed on their daily duties and any other information pertaining to the department at the start of their shift
- To lead by example with appearance and personal hygiene and to ensure that all housekeeping personnel on shift look neat and professional in their respective uniforms
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- To ensure that the cleanliness, hygiene and sanitation of guest lodges and public areas are maintained at all times according to company standards
- To ensure that all repair and maintenance problems that need attention are reported to the relevant departments and to ensure the appropriate action is taken
- To carry out on the job training to ensure that personnel are constantly growing and improving
- Responsible for training new hires
- To maintain a positive attitude and a courteous and professional demeanor at all times
- To anticipate and respond to all guest needs quickly, efficiently and courteously
- To ensure that any guest complaints are resolved quickly, efficiently and courteously and brought to the attention of senior management
- To ensure that monthly stock takes are carried out
- To accurately maintain the linen stock
- To maintain housekeeping consumable stock
- To communicate with all other operating departments to ensure that they are informed of any/all matters that concern them
- To follow all reasonable instructions
- To report any breach of company policy to senior management
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