Telesales Agent (Mobile): Durban - Mr Price Money

The Telesales Agent is responsible for selling telco products to existing mrpmoney customers over the telephone, using campaign scripts.  

RESPONSIBILITIES

What's in it for you ? 

• Awesome incentives and uncapped commission when your targets are achieved
• Great Learning and Development, and Career Growth opportunities within the Mr Price Group 
• All associates are entitled to discounts on merchandise at Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street and at Miladys 

Your role? 

• Contact prospective customers to present information and explain available products.
• Deliver prepared sales talks, reading from a script that describes products, to persuade potential customers to purchase a product.  
• Explain products and prices, and answer questions from customers.  
• Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.
• Update customer details and communication on the customer debtor system (CDS). 
• Ensure the quality of calls in line with service level agreements (SLAs).                              
• Accurately updating customers' personal, employment and contact details to ensure the right party and regular contact when collecting on overdue accounts.       

QUALIFICATIONS

• Grade:12 
• 1 Year Experience in Mobile Call Centre                          
• Knowledge & Understanding in Sales & Telco.