Systems Support Administrator - Hirt & Carter

The role of the Systems Support Administrator is to provide technical and functional support to Business Central end-users group.

KEY PERFORMANCE AREAS:

• Provides ERP support to all Business Central users on-prem and remotely.

• Monitor and maintain Business Central Job Queues and system dimensions for accuracy and relevance

• Monitors the ERP support queues and ensures tickets are moved through the support process promptly and escalated when appropriate to bring to a quicker resolution.

• Actively identifies and investigates system issues, provides resolution and follow-up to end users

• Proactively works to improve existing support procedures, processes, and tools

• Conducts remote, classroom, and one-on-one ERP end-user training as needed

• Develop open and effective communication with all users

 

QUALIFICATIONS / EXPERIENCE:

• Bachelor’s degree in computer science, Information Technology or Financial

• Minimum 1 year of professional experience in either help-desk support, information technology, project management and operations, financial analysis and accounting, international development and/or other related fields

• Proven ability to learn, understand, and apply new systems and software

• Skilled in understanding customer needs and providing quality customer service

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BEHAVIOURS & ATTRIBUTES:

• Must have passion, drive and motivation

• Exceptional communication skills

• Strong critical thinking, analytical, and problem-solving skills