Experian Consumer Care Learnership 2023

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.

We have 20,000 people operating across 44 countries. By investing in our people, technology and innovation, we can help transform businesses, help communities prosper, enable more people to feel included in the financial opportunities that should be available to them, and help people to thrive. We're looking for inspired employees that want to make an impact.

Job Description

Handle all customer queries which includes email and web related queries and complaints for specific products. Follows up with clients regarding queries. Monitors company administration procedures for the division, like enrolments of new members, in addition to any changes in service and products. Updating of Systems and correspondence. To provide consumers with their personal credit reports. Logs, investigates and resolves consumer disputes related to consumers’ personal credit reports.

• Customer Service
• Logging
• Investigations
• Closure
• My Credit Check

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Qualifications

• Grade 12 / NQF level 4

Additional Information

What you’ll need to bring to the party:

• Execution
• Analysis and Judgment
• Innovation
• Effective Communication
• Constructive Teamwork
• Target Driven
• Customer Focus
• Attention to Detail
• Initiative and Responsibility
• Microsoft Office (Word, Excel and PowerPoint)