Trace Call Centre Agent (Debt Recoveries) - Mr Price Money

mrprice money is looking for Recoveries/Trace Call Centre Agents who will be responsible for improving debtor contact and collections/recoveries by tracing uncontactable customers whose accounts are in arrears.

The Recoveries/Trace Call Centre Agents will be tasked with conducting thorough research and customising tracing methods / searches to suit the unique circumstances of each debtor by utilising a diverse array of legal and investigative services to effectively track down the debtor

key responsibilities

Tracing:

• Effectively managing assigned cases for debtor profiling
• Utilizing a wide range of search engines, tools, and support services to optimise right party contact
• Tracing, locating and contacting absconded and delinquent customers to collect on arears
• Assertively handle calls to difficult debtors to ensure that all promise to pay (PTP) are honored
• Ensure quality of work is in line with service level agreements (SLA's)
• Maintaining strict compliance with all applicable laws and regulations governing debt collection practices

Updating Personal Information:

• Accurately updating customers' personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts
• Conducting thorough and accurate debtor research and ensuring proper case preparation for contacting the right party

what are the requirements

• Grade: 12
• A minimum of 6 - 12 months of Experience in Collections/Recoveries
• Recoveries Tracing Tools (TU direct, XDS etc.) experience (advantageous)
• Computer Literate (MS Office) an intermediate level
• Excellent written and verbal communication skills
• Self-motivated and target driven
• Problem-solving skills
• Persuasive / influencing skills
• High degree of accuracy
• Knowledge and Understanding of Collections Processes; Financial Services; POPI Act; National Credit Act (NCA); Debt Collections Act
• Night shift Trace Agents working hours: 11h30 - 20h30 (must have own reliable transport)