Sales Office Manager - Barron

PURPOSE

• The purpose of the Sales Office Manager is to organize and coordinate office administration and procedures, to ensure effectiveness and efficiency within the sales department.

KEY OBJECTIVES

OFFICE ADMINISTRATION

• Schedule meetings and appointments
• Partner with HR to coordinate new recruits
• Ensure all equipment is ready and functional for new recruits
• Organize office operations with the Operations department
• Coordinate with IT on all office equipment and ensure it is functional
• Ensure that all invoices are paid on time

SALES ADMINISTRATION

• Provide detailed feedback on SOP report from Power BI by liaising with the entire New business development team daily
• Maintain an accurate database of customer information
• Create and maintain shared files for the sales team
• Relay customer concerns or queries to the relevant person  

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CUSTOMER ASSISTANCE

• Resolve escalated issues
• Give feedback on resolved issues to clients
• Follow up on the non-resolved issue
• Ensure samples are fully stocked in the showroom
• Coordinate coffee and muffin vouchers with showroom staff

SALES ANALYSIS AND REPORTING

• Pull different types of sales reports as and when needed
• Identifying problems with orders on the system and work with the sales team to resolve the issues 
• Evaluate sales data and identify opportunities for cross selling, upselling and branding and work with sales team member to execute
• Responsible for analysing and presenting the effectiveness of sales campaigns and making recommendations on how to improve it 

PEOPLE MANAGEMENT

• Monitor time and attendance daily
• Manage leave of staff
• Conduct performance management for staff
• Take corrective action where required

JOB REQUIREMENTS

QUALIFICATIONS

• NQF 6 in Business Administration

KNOWLEDGE

• Customer care
• Data analysis
• Sales Knowledge
• Product Knowledge

EXPERIENCE

• The Office manager or Sales Supervisor  2 to 3 years'
• Wholesale Clothing and Apparel
• Corporate Gifting

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SKILLS

• Problem-solving skills
• Verbal Reasoning
• Numerical reasoning
• Excel - Intermediate
• ERP - Microsoft D365 is desirable
• Multi-tasking
• Email and Phone etiquette
• Communication skills
• Coordination skills

COMPETENCIES

• Conflict Management
• Client Relations
• Implementation and Control
• Judgement and Decision Making
• Adaptability