Sea Logistics Customer Care Specialist Import - Kuehne + Nagel

Customer Care Expert - Sea Imports supports customers by providing helpful information, answering questions, and responding to complaints

Your Role

To provide front-line customer support and ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers. They are account owners of house accounts (personally own an account portfolio).

Your Responsibilities

• Customer Care and Satisfaction: Combine your operational know-how and customer service skills along with your business acumen to pro-actively address and resolve customer requirements leaving the customer with a rewarding customer experience
• Shipment Management: Qualification and processing of customer orders into the operational execution process, and management of end-to-end process with regular interaction with international office, suppliers, and service providers and to provide pro-active updates to the customer on a regular basis

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• Quotation Management: Qualification of customer inquiries, provide Kuehne Nagel quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
• Cost Management: Ensure that the correct supplier contracts are available and work on any cost disputes or under accruals pro-actively
• Customer Onboarding and Retention: Inclusion and transfer of customer requirements (SOP) into the Kuehne Nagel systems, Accompanying (initial) customer order

Your Skills and Experiences

• Bachelor's degree in economics and logistics related preferred
• At least 4 years of experience in Sea Logistics
• In-depth knowledge of Sea Logistics operations
• Collaborative mindset – a sense of urgency and proactive communication
• Excellent Customer Service Skills
• Fluency in English
• Ability to work with demanding deadlines
• Ability to work independently as well as part of a team
• Advanced computer skills with emphasis on the Microsoft Office suite