Call Centre Agent - Centralised Collections

This advert is purposed at attracting talent for future dated opportunities.

Purpose Statement

To call defaulting Capitec Bank clients and negotiate repayment of loans; maximising client retention and minimizing bad debt.

Experience

Minimum:

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• 1 - 2 years' collections experience
• Call centre experience
  
  

Ideal:

• 1 - 2 years experience on Predictive Dialler, Tallyman Collections system and Avaya soft
• In a role using an African Language

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
  
  

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

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Call centre processes and proceduresCustomer care and service protocol

Ideal:

Predictive Dialler, Tallyman Collections system and Avaya softphone knowledge

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Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Attention to Detail
• Negotiation skills
  
  

Competencies

• Achieving Personal Work Goals and Objectives
• Deciding and Initiating Action
• Working with People
  
  

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Additional Information

• Clear criminal and credit record
• Ability and willingness to work in an open plan environment
• Willingness to work or be available overtime and / or weekends if required
• Willingness to work flexible hours (including Saturdays and Public Holidays)