Customer Service Coordinator - Alpla Packaging



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What you will enjoy doing

  • Ensure that customer orders are handled starting from the order confirmation until the loading of products as per the agreed delivery time and that trucks are organized to ensure shipment
  • Receive customer orders, enter them into ALPLAPROD and where necessary, send order confirmations back to the customer
  • Prepare invoices and get customer credibility checks by finance so that orders can be dispatched
  • Ensure that transport/freight companies are informed on time for trucks to be on site.
  • Prepare all the relevant documentation, especially for export orders.
  • Prepare all the relevant pick documents for delivery to ensure that the personnel from the finished goods warehouse can physically prepare the products for loading and dispatch
  • Work closely together internally with the Planner on one side and with the personnel from the finished goods warehouse area on the other side.

What makes you great

  • Grade 12 (tertiary qualification advantageous)
  • Experience with customer service in a B2B environment (not retail)
  • Excellent skills in ERP software (ALPLAPROD preferred)
  • Good with numbers, experience in data analysis and efficient in using computer systems
  • Excellent communication skills in English and Local language
  • Strong customer focus and good communication skills towards customers and in difficult circumstances (late deliveries, addressing re-planning necessities, etc.)

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What you can expect working with us

  • Market-related salary
  • Professional working environment
  • Employee Assistance Program

How To Apply

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