Customer Services Agent - Sage



Our website is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker.






Read Also: 10 checks to identify fraudulent or scam job offers

Job Alerts: Click here to join us on Telegram

How do i apply for this job? Click here Hide

1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


This role forms an integral part of contributing towards the overall Sage strategy of cloud first, and delivering expert knowledge towards effortless Omni channel experience across multiple products and platforms.

Key Responsibilities

  • Provides expert knowledge by supporting and resolving complex product escalations for Customer Support and other stakeholders
  • Create knowledge-sharing initiatives for Customer Support and online platforms. I.e. Knowledgebase articles, Sage City posts, email communications, webinars etc
  • Deliver timeous communication to the Customer Support teams relating to product updates, software releases, bug fixes
  • Identifies the root cause of the customer's software or system issues and uses system analysis and testing techniques to solve highly complex application or system issues
  • Monitors trending customer issues to develop proactive communication and customer education
  • Contributes to the overall Digital Transformation objectives by improving efficiencies and quality across online platforms
  • Manages the logging process of software bugs or product enhancements and ensures timeous resolution
  • Works collaboratively with internal and external stakeholders
  • Continously finding ways to enable all our customers to be self-sufficient in minimising time to solve complex application support queries

ADVERTISEMENT

CONTINUE READING BELOW

  • Prioritises workload when resources change, managing time and resources effectively to ensure the best possible outcome for the customer, employee and organization
  • Remains relevant on the latest technical and business knowledge in all assigned applications, as well as support processes and procedures.

Qualifications Required

  • Bachelor's Degree/ National Diploma in IT/ Finance/related
  • 1-2 years related experience

How To Apply

This Job Listing Has Expired



JobSearch South Africa Job Widget

Display job vacancies in South Africa on your website or blog for FREE!!

Get Started !!

DSPA VACANCIES & GOVERNMENT JOBS IN SOUTH AFRICA TODAY

JobSearch South Africa is your most reliable website for latest jobs in South Africa today. If you are interested in getting genuine and reviewed job vacancies in South Africa from the best companies, then you are in the right place. Browse For DPSA vacancies, Government jobs & More. You can find LinkedIn jobs and Indeed jobs, here

TOP CAREER ARTICLES FROM EXPERTS

Job search is not an easy journey especially for job vacancies in South Africa. That is why we have engaged experts to write seasoned articles to guide your job search in South Africa. We cover interviews, cover letters, CVs, aptitude tests, workplace life, entrepreneurship, personal finance and more. Check out our career articles page today!

Top