Sales / Marketing Jobs In South Africa : Collections Agent - HomeChoice (Maternity Cover)
Sales / Marketing Jobs In South Africa 2024Jobs In South Africa 2024
Read Also: 10 checks to identify fraudulent or scam job offers
Job Alerts: Click here to join us on Telegram
How do i apply for this job? Click here Hide
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Purpose of this role:
Telephonically collect money from customers who have an outstanding debt with the Company in order to generate cash flows, minimise bad debts, reduce the risk of write-offs and rehabilitate delinquent customers.
Key Performance Areas
Generate revenue
- Collect money on profile 0 – 2+ delinquent accounts (60-90 days) within 30 days
- Obtain “promise to pay” from customers
- Rehabilitate and educate customers with regard to their payment profile
- Achieve daily collection targets
Efficiency and productivity
- Negotiate payments from customers following the call script, within dialler time and meet departmental KPA targets
- Completion of lost time sheets on a daily basis
- Adhere to Company systems, processes, policies and procedures
- Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems
ADVERTISEMENT
CONTINUE READING BELOW
Customer service
- Negotiate with customers in a way that does not tarnish the relationship of the customer with HomeChoice
- Ensure that a polite, friendly, efficient and professional service is provided
Quality standards
- Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers
- Capture all details of customer liaison and agreements accurately onto the system
Requirements
Qualifications & Accreditations
- Grade 12 / Matric or equivalent
Experience & Skills
- 1 Year collections experience in a contact centre
- Computer literate
Attribute & Behaviours
- Energetic with positive attitude
- Excellent telephonic manner
- Good negotiation and influencing skills
- Be able to adapt a firm but fair approach with customers regarding payments
- Resilient and change orientated
- Deadline driven
Other Requirements
- Clear credit and criminal record
ADVERTISEMENT
CONTINUE READING BELOW
How To Apply
JobSearch South Africa Job Widget
Display job vacancies in South Africa on your website or blog for FREE!!