Customer Care Representative - Epiroc

Main Responsibilities Or Functions Of Job (describe Major Responsibilities.

• Processing of customer orders received
• Quotations to customers (same day) and follow up.
• Actively promote & market parts sales.
• Communicate with customers on a regular basis to ensure Customer Service Excellence and report on outstanding orders.
• Support CTP database.
• Work closely with sales personnel to create new sales opportunities.
• Investigate customer credits and recommend solutions to avoid non-conformances.
• Co-ordinate the movement of demonstration stock.
• Attend to customer queries/complaints in a timely and professional manner.
• Support Distributors to optimize parts sales.
• Support the QA process.
• Carry out additional duties as may become necessary to ensure the successful operation of the company.

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Required Skills And Capabilities.

• Computer literacy. Good knowledge of BPCS, Word and Lotus Notes will be an advantage.
• Excellent interpersonal communication skills to communicate with customers and colleagues.
• Good telephone manners and skills.
• Have an understanding of how the supply chain is managed.

Educational Qualifications And Experience

• Grade 12
• 3 years experience in the Customer Service / Internal Sales environment with relevant qualification or diploma.