Sales Support Assistant - Discovery Limited

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders,

Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest-growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor, home and business insurance sectors.

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Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well.

The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.

Key Purpose

To provide a service to clients in a call centre environment with VAPS claims, processing of sales, assist with complaints, escalations and all ongoing support that might be necessary in the VAPS Department.

Areas of responsibility may include but not limited to

• Log and follow up on VAPS claims with clients
• Receive and process sale orders from service provider
• Checking accuracy of the quote and activation request
• Maintaining sales records of service providers
• Liaise with multiple departments, e.g. Claims, Servicing, Drive Centres, etc.

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• Providing feedback to clients as per SLA (Service Level Agreement)
• Supporting the VAPS sales department with other sales-related tasks
• Travelling to service providers 2 -3 times a month. The company will provide means for transport.
• Accurate, timely administration
• Achievement of monthly product and soft skills knowledge targets
• Stakeholder engagement
• Dealing with Service providers
• Teamwork, self-management and alignment with Discovery values.

Education and Experience

• Matric (Essential).
• 1-year minimum call centre experience in the short-term insurance industry (Essential).
• 1-year minimum sales experience (Essential)
• 1-year minimum experience dealing with service providers (Essential)
• Degree (Essential)

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