Contact Centre Agent x2 - Sanlam

Key Responsibilities:

• Effective servicing clients via telephone, mail and walk-in interactions with all retirement fund administrative matters
• Adhering to the implemented processes, policies and procedures and keeping to all Service LevelAgreements
• Handling of general information requests from clients in a professional, effective and efficient manner
• Nurture and build strong relationships with internal and external clients
• Updating of member information accurately on system
• Outbound dialling will be required dependent on project-specific tasks
• Support and contribute towards the Sanlam Digital Strategy

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What will make you successful in this role?

• Matric/Grade 12
• Experience in a customer-centric environment
• Knowledge of Financial Services would be advantageous
• Computer literate with proficiency in Microsoft Office (word, excel and Outlook)
• Competency in an African language
• Qualification and Experience
• Degree or Diploma or Grade 12 with 3 to 5 years related experience.

Knowledge and skills

• Excellent interpersonal and written and verbal communication skills, especially telephone etiquette
• Drive towards client services
• Conceptual thinking skills with an ability to interpret business processes
• Able to handle difficult clients and resolve client matters

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• Self-motivated with a strong focus on delivery
• Positive, innovative, energetic and a strong team player
• Able to work fast and accurate under pressure
• Client focused with good interpersonal skills
• Flexible and able to adapt to change
• Diligence and attention to detail