Call Centre Operator - Varsity College

Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE)

The IIE's Varsity College Sandton Campus has a vacancy for a Call Centre Operator.

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Duties and Responsibilities:

Fulfilling Telesales Function

• Fulfilling the telesales function by making initial telephonic contact with students.
• Scheduling interviews with the students in line with set targets.
• Explaining the purpose of the interview and the process.
• Acquires and capturing student's details for the database.
• Asks career specific questions to establish course of interest and explaining details.
• Managing call hit/booking/and interview arrival rates for optimal results.
• Responds to prospect/ student requires and concerns.
• Completes confirmation calls/ reschedule interviews.
• Completes CRM (Customer Relations Management) records to track activity.

Fulfilling Telesales Function

• Assist the Head: Student Recruitment (Full Time) with any related admin/ marketing tasks.
• Assisting the Admission Centre Co-ordinator with capturing of registration documents during peak periods.
• Capturing of database.

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Competencies required:

• High level of accuracy required in both typing and data capturing
• Well spoken over the telephone
• Excellent organisational and administration skills

Minimum Qualification required:

• Matric essential, relevant tertiary qualification is recommended however not essential.

Minimum Work Experience required:

• Minimum of 1-2 years Sales/ Admin/Marketing/Customer experience/ Telemarketing.