Call Centre Jobs In Gauteng : Call Center Agent, Gauteng - Ciazcon
Call Centre Jobs In South Africa 2024Jobs In Gauteng 2024
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Currently, we are searching for a Call Center Agent for Johannesburg, South Africa.
Responsibilities of this Post:
- Answer courteously inbound calls.
- Respond to customer inquiries.
- Generate customer interest in the services or products offered by the company.
- Provide personalized customer service by responding to the needs of the customers.
- Ensure feedback from the customer to further improve customer services.
- Manage and update customer databases with the status of each customer.
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- Coordinate with the dispatch team to send products or provide services on time to customers.
- Provide customers with brochures and information packages on products or services.
- Build customer loyalty by follow-up of customer calls.
- Manage filing, mailing, correspondence and other management tasks.
Requirements of this Post:
- Matric Certificate.
- Two years experience as Call Center Agent.
- Ability to work on your own as well as in a team.
- A great telephone manner with excellent communication skills.
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