Quality Control / Assurance Jobs In KwaZulu-Natal : Quality Assurance Agent - Mr Price Money
Quality Control / Assurance Jobs In South Africa 2024Jobs In KwaZulu-Natal 2024
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The Quality Assurance (QA) agent is responsible for monitoring and evaluating calls made by call centre agents, and providing coaching to poor performing agents, to ensure that compliance, quality standards and excellent customer service levels are maintained.
Responsibilities
QA Monitoring:
- Monitor and review call centre agents’ compliance to the respective process and systems and address areas where risks are identified.
Feedback & Coaching:
- Provide feedback on call centre agents QA standards to relevant stakeholders to determine consistency and compliance.
Requirements
Education:
- Grade: 12.
Experience:
- 3-4 Years’ Experience in a Call Centre.
- External Candidate: 1 Year QA Experience.
- Internal Candidate: 1 Year QA Experience (Advantageous).
Knowledge/ Skills:
- Additional Language.
- Call Centre Operations (External Candidate Must have QA understanding).
How To Apply
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