Exceptions Officer - Peermont Global

Peermont prides itself on offering our guests exceptional customer service and value for money.  We always strive to employ and develop individuals that share our values of Respect and Humility, Integrity, Collaboration, Accountability, Innovation, and Agility.

As part of this, we endeavour to provide opportunities to our employees to develop their careers within the Peermont Group and are therefore proud to offer another career development opportunity for the position mentioned above.

Job Description

• To audit and pro-actively investigate gaming exception reports.
• To investigate both covertly and overtly, any irregularities on the online gaming system.
• To compile reports and inquiries timeously and professionally.
• To carry out CCTV reviews.
• To identify, investigate, action, and close cases.
• To liaise with Law Enforcement and testify in court where necessary.
• To enforce all internal procedures, policies, and Gaming Rules and Regulations.
• To compile reports and investigate cases for FICA reporting purposes. 
• To liaise in a professional manner with all other gaming departments.

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Qualifications

• Matric / Grade 12.
• Proficiency in MS Office is essential.
• Sound knowledge of Online Gaming Systems is fundamental, ie. BALLY, Mobile App, Chameleon
• Must be licensed with the Gauteng Gambling Board.
• PSIRA – Grade C qualification (Private Security Industry Regulatory Authority).
• Must be a highly self-motivated person with excellent communication skills and initiative.
• Must be an analytical person with good organization skills and an eye for detail.
• Must be a team player with good interpersonal skills.
• Shift work is an operational requirement.