Call Centre Jobs In Johannesburg : EMS Call Centre Agent - Clinix Health Group
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Specification
- Answer telephone calls efficiently/promptly (with the least delay possible), in a well-spoken, articulate and professional manner without keeping the customer waiting unnecessarily.
- Route calls to the appropriate persons/departments, as per the Hospital telephone list.
- Where persons/departments are unavailable/inaccessible, take complete and accurate messages and relay these messages to the correct persons/departments timeously.
- Deal with general enquiries, where possible, in a professional and helpful manner, escalating enquiries to the Reception Supervisor, or relevant person, where unable to assist.
- Attend to telephonic customer complaints professionally before escalating to the relevant department for resolution.
- Maintain patient confidentiality in all daily duties.
- Report all faulty telephone equipment and lines immediately.
- Assist with general enquiries from customers, where possible.
- Attend to general administration duties (for example, filing, and faxing and typing, on instruction from the Fleet Manager).
Specification
- Answer telephone calls efficiently/promptly (with the least delay possible), in a well-spoken, articulate and professional manner without keeping the customer waiting unnecessarily.
- Route calls to the appropriate persons/departments, as per the Hospital telephone list.
- Where persons/departments are unavailable/inaccessible, take complete and accurate messages and relay these messages to the correct persons/departments timeously.
- Deal with general enquiries, where possible, in a professional and helpful manner, escalating enquiries to the Reception Supervisor, or relevant person, where unable to assist.
- Attend to telephonic customer complaints professionally before escalating to the relevant department for resolution.
- Maintain patient confidentiality in all daily duties.
- Report all faulty telephone equipment and lines immediately.
- Assist with general enquiries from customers, where possible.
- Attend to general administration duties (for example, filing, and faxing and typing, on instruction from the Fleet Manager).
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Requirements
- Grade 12 Pass.
- Relevant secretarial/administration course/certificate.
- 1 to 2 year Call Center experience.
- Computer proficiency – MS Office.
How To Apply
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