Customer Service Jobs In KwaZulu-Natal : Client Service Representative E - FirstRand Bank
Customer Service Jobs In South Africa 2024Jobs In KwaZulu-Natal 2024
Read Also: 10 checks to identify fraudulent or scam job offers
Job Alerts: Click here to join us on Telegram
How do i apply for this job? Click here Hide
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
purpose
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.
responsibilities
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Manage the migration of accounts from transactional to Self Service
- Manage the growth of active customer Account Base to increase client base
- Maximise cross sell opportunities and strengthen client relationships
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Compliance with procedures and processes contained in the Golden Rules.
- Provide accurate and reliable sales and service statistics.
- Manage own development to increase own competencies
ADVERTISEMENT
CONTINUE READING BELOW
experience and qualifications
- Grade 12 or relevant tertiary qualification.
- 1-2 Years related experience
additional requirements
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
How To Apply
JobSearch South Africa Job Widget
Display job vacancies in South Africa on your website or blog for FREE!!