Call Centre Jobs In KwaZulu-Natal : Contact Centre Agent - Outbound at Media24
Call Centre Jobs In South Africa 2024Jobs In KwaZulu-Natal 2024
Read Also: 10 checks to identify fraudulent or scam job offers
Job Alerts: Click here to join us on Telegram
How do i apply for this job? Click here Hide
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
The Witness has a vacancy for an experienced contact centre agent - outbound based in Pietermaritzburg. The Witness is a respected news brand that covers KZN news and publishes across platforms.
Main purpose of the role
To sell the benefits of a product over the telephone to existing and potential clients to ensure targets and standards are achieved and client satisfaction maintained
Key responsibilities:
(The primary tasks, functions and deliverables of the role)
- May be required to develop a list of potential contacts for cold calling;
ADVERTISEMENT
CONTINUE READING BELOW
- Achieve agreed levels of cold-calling activity to increase volume and revenue streams;
- Meet the agreed level of contact with existing accounts as is necessary to maintain and increase levels of business activity;
- Ensure first-call resolution in closing sales or addressing client dissatisfaction;
- Identify sales opportunities and effectively present key features and benefits of product(s) to secure new business;
- Keep abreast of competitor activity to constantly seek out new revenue-generating opportunities to ensure that targets are met;
- Adhere to the sales policies and procedures at all times;
- Obtain, confirm and update all client details accurately and efficiently;
- Refer customer issues requiring further execution and investigation to back office support teams;
- Ensure prepayments (where applicable) are processed within appropriate deadlines;
- Achieve monthly objectives as agreed with the manager;
- Keep all administrative work updated; and
- Report on sales opportunities and achievements as required (daily / weekly).
Skills and competencies
(The abilities that the individual needs to perform this role effectively)
- Good Interpersonal skills
- Good verbal and written skills
- Good telephone etiquette
- Ability to work under pressure
- Time management skills
- Administrative skills
- Attention to detail
- Sales ability and persuasiveness
- Customer service orientated
- Target driven
ADVERTISEMENT
CONTINUE READING BELOW
Given the employment equity policy of Media24, preference will be given to suitable candidates from the designated groups.
How To Apply
JobSearch South Africa Job Widget
Display job vacancies in South Africa on your website or blog for FREE!!