Customer Service Agent (Ticket Sales) - FlySafair

FlySafair requires the services of a Customer Service Agent (Ticket Sales) that will report to the Base Manager: Airports and be based at Port Elizabeth International Airport.

 

RESPONSIBILITIES:

• Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required;

• Manage flight delays and or cancellations;

• Handle and safeguard of confidential information.

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REQUIREMENTS:

• Grade 12;

• Airport experience and ticket sales within an aviation concern;

• Excellent written and verbal command of the English language including proper phone etiquette;

• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);

• No criminal or credit record;

• Able and willing to work on weekends, public holidays and flexible hours as required;

• Own transport would be an advantage.

 

PERSONAL ATTRIBUTES:

• Punctual;

• Excellent understanding of delivering great customer service;

• High degree of patience and assertiveness

• Conflict resolution skills;

• Trustworthy, professional and reliable, including dealing with confidential information;

• The ability to work well under pressure;

• Practice good time management and willingness to work longer than normal hours;

• Remains focused in order to handle objections;

• Customer focused and service orientated.

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APPLICATION GUIDELINE:

• All external applicants, please apply via our website: www.FlySafair.co.za;

• No external email applications will be considered.

• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful