Customer Service Coordinator at Tenneco

PURPOSE:

To control all aspects of customer ordering and communication.

KEY RESPONSIBILITIES:

• Responsibility for all incoming customer orders
• Understand and analyze customer schedules
• Complete order book reconciliations in the stipulated timeframes (weekly or monthly) as agreed with each customer and communicate violations with customer and all internal stakeholders
• Identify and communicate all risks internally
• Manage customer portals and specific order transmission tools and systems
• Liaise with customers on all queries or concerns
• Facilitate expediting and cancellation of orders
• Ensure all customer contacts and other pertinent customer data is regularly updated on the customer database

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• Daily / Weekly contact with customers
• Ensure 100% delivery performance to all customers
• Analyze and report delivery performance
• Monitor performance and communicate concerns by liaising with other departments to ensure maximum performance
• Control all customer forecasts and ensure accuracy of ERP system
• Analyze customer order trends and communicate this with both customers and internal stakeholders
• Ensure all required admin functions and activities are performed timeously
• Update all internal reports daily / weekly / monthly
• Review and report any new customer data, updates and changes that impacts the business
• Manage customer surveys, periodic customer certification and all specific customer reporting

Required Experience

MINIMUM REQUIREMENTS:

• A National Diploma in Logistics or Equivalent
• 2 Years’ experience within a similar environment

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KEY COMPETENCIES:

• Computer Literacy (MS Office, with advanced Excel)
• Excellent written and oral communication
• Must be able to problem-solve and find solutions
• Must be performance driven and results orientated
• Must be decisive and take ownership
• Must have basic mathematical and numerical skills
• Must be a team player