IT / Telecom Jobs In Western Cape : Technical Support Agents at 1-Grid
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Technical Support Agents provide technical support, advice and assistance to Support Agents and customers with technical, hardware and software system problems. In this role, you will develop and/or promote technical solutions which support the business requirements.
Duties and responsibilities
- Providing technical support to customers via live chat, tickets or telephone
- Register, transfer and update domains
- Understanding of DNS with exposure to tools such as tracert, ping, Telnet and WHOIS
- Understanding of the email sending/receiving processes and able to comprehend the routing of email, MX records and firewalls
- A basic understanding of CMS, firewalls and databases
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Key competencies
- Customer-focused and brand awareness
- Good communication skills
- Self-motivated and self-disciplined
- Ability to work independently and within a team
- Time management skills
- Attention to detail
- Deadline and target driven
Requirement
- Matric certificate
- Experience in customer support
- Previous experience in web hosting or server administration (advantageous)
- Good phone etiquette
- Excellent command of English .
Salary –Basic + Compensation per contact
Technical Support Agents provide technical support, advice and assistance to Support Agents and customers with technical, hardware and software system problems. In this role, you will develop and/or promote technical solutions which support the business requirements.
Duties and responsibilities
- Providing technical support to customers via live chat, tickets or telephone
- Register, transfer and update domains
- Understanding of DNS with exposure to tools such as tracert, ping, Telnet and WHOIS
- Understanding of the email sending/receiving processes and able to comprehend the routing of email, MX records and firewalls
- A basic understanding of CMS, firewalls and databases
ADVERTISEMENT
CONTINUE READING BELOW
Key competencies
- Customer-focused and brand awareness
- Good communication skills
- Self-motivated and self-disciplined
- Ability to work independently and within a team
- Time management skills
- Attention to detail
- Deadline and target driven
Requirement
- Matric certificate
- Experience in customer support
- Previous experience in web hosting or server administration (advantageous)
- Good phone etiquette
- Excellent command of English .
Salary –Basic + Compensation per contact
How To Apply
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