ATM Custodian Self Service at FirstRand Bank

purpose

Load, maintain and replenish ATM/ADT devices within SSD region; Be responsible for a number of ATM/ADT and undertake the routine; Take full custodianship of ATM/ADT devices.

responsibilities

• Reduce Rand value of ATM/ADT differences as being the total of absolute net shortages plus absolute net surplus as reflected on the General Ledger of the business unit under control.
• Achieve Balanced Scorecard Profit results for the Self Device Devices as per the Business Scorecard Objectives.
• Ensure cost controls within budgets requirements e.g. cell phones bills and tool of trade vehicle and effective control and management of overtime targets.
• Achieve the delivery of exceptional customer by providing first line support and after hours support on a 7-day standby week according required Service Level Agreements

• Self Service Devices availability measured by means of the ATM/ADT reports and benchmark % uptime agreed. (excluding uncontrollable downtime due to mechanical defects).
• Provide feedback on the performance of vendor service SSD devices and sites e.g. SBV, BTYES, BMS, DIEBOLD and CLEANERS.
• Conduct monthly cash and alarm checks on ATM/ADT devices to ensure that all ATM/ADT failures and site inefficiencies are reported immediately and ensure that strict SSD cleanliness standards are adhered to and monthly look and feel checklist are completed.
• Comply with governance in terms of legislative and audit requirements, policies, process and procedures required for the Self-Service Devices.
• Manage own development to increase own competencies.

experience and qualifications

• Minimum Qualification : Grade 12.
• Preferred Qualification : National Certificate NQF 5 120 credits.
• Experience : The ability to self-manage and self-motivate is essential.
• Ability to work with cash accurately.
• Driver’s license (no endorsements).
• Basic technical skills.
• Minimum of 1-year experience with all aspects of ATM routine maintenance is essential.

additional requirements

NB: Valid Driver's License is required. In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.