Call Centre Agent at Jordan HR

Are you a sports enthusiast? Do you love Soccer? Do you have experience in a Call Center environment? If you answered yes to all these questions, then this role is for you. Seeking experienced call centre agents with a passion for all things sports, betting and soccer to work in a 24 hour call centre.

 

Requirements:

• Minimum of 2 years customer service experience within a large volume call center
• A passion and good knowledge of sports, sports betting and betting markets
• A clear voice and excellent telephonic and written communication skills
• Computer proficiency in MS Office and internet applications

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• Strong typing skills (40 wpm / 90 % accuracy)
• Attention to detail and problem solving skills
• Adaptable to changing environments
• A strong work ethic and sense of responsibility
• Target and quality driven
• Ability to multi-task and work well under pressure
• Self-starter with a can do attitude
• Responsible individual with good timekeeping

 

Must have:

• Matric/Grade 12 (or equivalent) qualification
• Customer Service diploma (or equivalent qualification) (Beneficial)
• Must be willing to work shifts. The Call Centre is a 24-hour operation and agents work on a rotational shift basis
• Essential must have own (reliable) transport
• Must be flexible on overtime (should it be required)