Call Centre Agents at Benny Recruitment

We, Benny Recruitment are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Answer courteously inbound calls.
  
• Respond to customer inquiries.
  
• Generate customer interest in the services or products offered by the company.
  
• Provide personalized customer service by responding to the needs of the customers.
  
• Ensure feedback from the customer to further improve the customer services.
  
• Manage and update customer databases with the status of each customer.
  

ADVERTISEMENT

CONTINUE READING BELOW

• Coordinate with the dispatch team to send products or provide services on time to customers.
  
• Provide customers with brochures and information packages on products or services.
  
• Build customer loyalty by follow-up of customer calls.
  
• Evaluate problems of the customers and provide logical lasting solutions.
  
• Manage filing, mailing, correspondence and other management tasks.

Requirements

• Matric Certificate
• No experience
• Good communication skills