Call Centre Jobs In Johannesburg : Inbound Call Centre Agent at Ispani24 Consulting
Call Centre Jobs In South Africa 2024Jobs In Johannesburg 2024
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Great opportunity to join a dynamic and fast growing team for an Inbound Call Centre Agent.
Key Results Areas include:
- Represent the customer to the rest of the business - Customer Advocate
- Demonstrate excellent product and system knowledge
- Handle client queries regarding existing policies and other enquiries
- Assisting clients with queries
- Solving complaints
- Updating clients information
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Experience & Competencies:
- Good reading abilities as some roles require scripted questions
- Flexible and adaptable to working hours – Shifts
- Persuasive negotiation skills
- Intermediate computer skills
- Excellent communication both oral and written
- Applying customer service/care principles to all calls
- Working with People
- Ability to learn and grasp information
- Minimum 1-year previous call center experience (Preferred)
- Excellent listening skills
- Customer Centricity
- Results orientated
- A team player
- Proactive and self-motivated
- Resilient, determined and resourceful
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Qualification
- Matric
- Call Center certificate (advantage)
How To Apply
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