Pick n Pay Sales / Marketing Jobs in Cape Town
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The Head of Department for Mobile at Pick n Pay is a key leadership role responsible for driving Cellular and Mobile (MVNO) product & partnership development and growth, innovation, sales management, buying and demand planning and staff development within the Mobile department.
This role plays a crucial part in shaping the strategic growth of Pick n Pay by leveraging mobile technologies and services to enhance customer experience and drive business objectives.
Job Responsibilities
Revenue and PnL Management:
- Drive revenue growth and manage the profit and loss (PnL) for the Mobile division, continually seeking opportunities for optimization.
Product & Partnership Development and Management:
- Identify and define the optimum product set across handsets, accessories, sim cards & PnP Mobile (MVNO) to grow the business PnL
- Manage strategic partnerships with mobile service providers, handset manufacturers, and other relevant stakeholders.
- Collaborate with partners to develop innovative solutions and offerings that meet the evolving needs of customers and drive business growth.
- Build and maintain strong relationships with key partners to ensure alignment and effective collaboration.
- Foster a strong collaboration with key stakeholders inside of Pick n Pay, who will deliver the end results of the business model (marketing, retail operations, IT, VAS Trade & Ops
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Innovation:
- Lead the development and implementation of innovative mobile solutions and services that differentiate Pick n Pay in the marketplace.
- Stay abreast of industry trends, emerging technologies, and customer preferences to drive continuous innovation and improvement.
- Champion a culture of creativity, experimentation, and risk-taking within the Mobile department.
Sales Management Activities:
- Develop and execute sales strategies across PnP Estates, to drive revenue growth and achieve departmental targets.
- Analyze sales data and market trends to identify opportunities for optimization and expansion.
- Monitor sales performance and implement initiatives to enhance customer acquisition, retention, and satisfaction.
- Provide management intelligence (reporting) to the Executive and business leadership
Buying and Demand Planning:
- Oversee the buying and demand planning process for mobile devices, accessories, and related products.
- Collaborate with vendors and internal stakeholders to ensure optimal product assortment, pricing, and availability.
- Develop and implement inventory management strategies to minimize stockouts and excess inventory.
Staff Development and Management:
- Recruit, train, and mentor a high-performing team of mobile specialists and support staff.
- Set clear performance expectations and provide ongoing feedback and coaching to support individual and team development.
- Foster a culture of collaboration, innovation, and customer focus within the Mobile department.
Compliance and Channel Execution:
- Ensure compliance with all relevant regulations, policies, and standards governing sales and distribution operations.
- Monitor channel performance and identify areas for improvement in execution and efficiency.
- Implement robust processes and controls to mitigate risks and maintain high levels of operational excellence.
Job Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 8-10 years of experience in mobile telecommunications, retail, or related industries, with at least 3-5 years in a leadership or managerial role.
- Proven track record of success in partnership development, innovation, and sales management.
- Strong analytical skills and the ability to translate data insights into actionable strategies.
- Excellent communication, negotiation, and relationship-building skills.
- Strategic mindset with the ability to think creatively and drive results in a fast-paced, dynamic environment.
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Competencies:
- Agility: Quickly adapts to changing market conditions and business priorities, maintaining effectiveness under pressure.
- Resilience: Remains focused and positive in the face of setbacks, using challenges as opportunities to learn and improve.
- Collaboration: Actively seeks input from others, values diverse perspectives, and builds strong cross-functional relationships.
- Accountability: Takes ownership for decisions and outcomes, following through on commitments and learning from mistakes.
- Customer Centricity: Consistently considers the customer’s perspective in decision-making and problem-solving.
- Ethical Judgement: Acts with integrity, transparency, and fairness in all business dealings.
- Continuous Learning: Proactively seeks feedback and development opportunities, staying current with industry trends and best practices.
- Influence: Persuades and motivates others through clear communication and well-reasoned arguments, even without direct authority.
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