Mr Price Group Call Centre Jobs in Durban
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Job Description
To handle incoming calls related to overdue accounts, assist customers with queries, complete administrative tasks, and meet collection targets.
Responsibilities
- Customer Support: Answer inbound calls and assist with account-related queries in a professional and courteous manner.
- Information Sharing: Provide accurate details about services, policies, and procedures.
- Issue Resolution: Resolve customer concerns efficiently or escalate when needed.
- Call Documentation: Record call details, customer feedback, and outcomes in the system.
- Quality Assurance: Follow call scripts and service guidelines to maintain high standards.
- Collections: Manage both inbound and outbound calls to meet daily and monthly collection targets.
- Administrative Tasks: Process invoices, capture payments, handle refunds, and write off balances.
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What’s in it for you…
- Achieve your targets and enjoy uncapped incentives.
- We offer extensive learning and development opportunities to help you advance your career
- Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home,Mr Price Sport, and Miladys
- After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.
- Vibrant work environment - join a dynamic and energetic team where every day is a new adventure
- Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits
- Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs
Qualifications
- Grade 12 (Matric)
- Minimum 2 years in a debt collections environment in a call center (all applicants will meet minimum requirements If we say 1 years collections experience)
- 1 year of administrative experience (advantageous)
- Inbound collections experience (advantageous)
- Strong verbal communication and active listening
- Empathy and patience when dealing with customers
- Ability to multitask and navigate systems during calls
- Comfortable using CDS, CPS, CS, Excel, and call center tools
- Quick thinking and problem-solving abilities
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