RCL Foods Customer Service Jobs in Free State
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Full Job Description - Read Carefully
As we continue to grow, we are seeking a highly skilled and experienced Technical Advisor. This role will be based in Bloemfontein and will report to the Regional Technical Advisor.
RCL FOODS would require you as the Technical Advisor to:
- Provide bakery training /advice to customers.
- Problem solve on product or process in the bakery environment.
- Work closely with the technical team to ensure correct preparation of product at the customer outlets. Implement extension of product recipes and innovation.
- Provide support in complaint handling, Key account activities such as trade shows and golf days.
Duties & Responsibilities
Technical Baking Training with customers
- Provide formalized training aligned to the Outlet Targeting Model, at an agreed ranked coverage.
- Continued training of staff and demonstration of product range across all RCL Divisions.
- Compiling training plans for customers.
- Carrying out a training needs analysis in store based on process and product.
- Problem solve on product or process in the bakery environment.
- Accurate record keeping of trainings completed.
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Product Extensions
- Works closely with technical team in aligning implementation of innovation and new product development.
- Works with customers to demonstrate extension of products to meet their consumer’s needs.
Test bakes of product range/ Customer service
- Demonstrates the quality and advantages of the RCL Foods products towards potential and existing customers. Provides costings and yield results from test bakes.
- Understand and present intrinsic product benefits aligned to profiled Outlets; according to RCL strategy.
- Preparation of all samples required timeously; before scheduled demonstrations and/ or on-site preparation.
Complaint handling
- Dealing with customer complaints and provide resolutions.
- Reacts to complaint and strives to resolve issues timeously.
- Ensures correct complaint handling process is adhered to.
Key Account Support
- Be a resource of support for Key Account Store openings; Key account formal training and product preparation; Golf Days; Trade Days/ Trade Shows.
Reporting & Analysis
- Prepare monthly pre-call schedule of activities & maintain a map of daily detailed reports regarding demonstration conducted onto the Handheld Technology.
- Gather market information regarding market trends, competitive activity and requirements for the development of new existing products.
Team Coordination and Self-Management
- Demonstrate effective self-management in terms of planning, prioritizing and self-development.
Minimum Requirements
- Matric
- Marketing and sales degree or diploma.
- Formal training experience to both individuals and groups.
- 3 – 5 Years bakery operational/ production experience.
- 3 – 5 Years Craft and Retail Baking experience.
- Valid Code EB drivers’ license
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