DHL Group Supply Chain / Logistics / Warehousing Jobs in Cape Town
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Full Job Description - Read Carefully
Hillebrand Gori, a company of DHL Global Forwarding, is looking for an Operations Manager
Job Purpose
As an Operations Manager, you will participate in design and ensure implementation of import/ export strategy to provide preparation and clearance of documentation through the relevant authorities and guide and advise customers on import/ export operations and regulations in line with business strategy and objectives, corporate guidelines and policies
In this job, you will:
- Contribute to design import/ export strategy in line with business strategy and requirements, corporate guidelines and policies
- Prepare plans, organize and control import/ export operations to optimize service and performance
- Ensure transactional operations in the receiving area such as delivery arrangement, planning and follow-up of shipment
- Guide preparation, and handling of required import documents according to regulations and internal procedures
- Monitor shipment status in the import area, identify incidents and take actions for resolution of incidents
- Support customer service in the incident and exception management resolution
- Provide subject matter expertise for ad-hoc operational questions with regards to accounts which are being serviced
- Review proper implementation of customer before operations is starting regular business service
- Review supplier performance as against set targets, provide feedback and develop improvement plan, when required
- Develop and build relationships with key suppliers
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- Collaborate with and build relations with other internal functions such as capacity management, OCC, sales, customer service, etc.
- Ensure achievement of high standards of operational quality throughout import/ export operations, data quality and support functions
- Participate to develop import/ export operations processes and procedures and ensure adherence to compliance/ quality standards
- Study issues, determine opportunities and introduce best practices and quality standardsfor import/ export focusing on increasing effectiveness and efficiency
- Influence others outside of own job area regarding policies, practices and procedures
- Develop strong, trusting relationships with business leaders across DHL
- Cooperate with and coordinate 3rd parties e.g. external service providers
- Advise customers and key stakeholders on processes, systems and tools
- Manage experienced professionals who exercise latitude and independence in assignments
You bring the following skills and qualifications:
- Bachelor’s degree
- More than 6 years of experience
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