Vodacom IT / Telecom Jobs in Cape Town
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Role Purpose/Business Unit:
We are seeking a technically skilled System Analyst with a strong inclination toward software development to join our dynamic team.
This role is ideal for someone who thrives in a hybrid environment of systems analysis and hands-on coding, with a passion for designing, implementing, and optimizing enterprise-grade solutions. Familiarity with Genesys Cloud is a significant advantage.
Your responsibilities will include:
- Collaborate with business stakeholders to gather and analyze system requirements and define MVPs.
- Design and document technical solutions that align with business goals.
- Develop, test, and deploy custom applications and integrations, primarily in an API-driven environments.
- Act as a technical liaison between business and technical teams to ensure cohesive delivery.
- Work closely with DevOps and QA teams to ensure smooth CI/CD pipelines and high-quality releases.
- Support and enhance existing systems, identifying opportunities for automation and performance improvements.
- Collaborate with stakeholders and business teams to deliver Genesys Cloud contact center solutions that align with business objectives.
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The ideal candidate for this role will have:
- Degree or diploma in Computer Science, Information Technology, or related field.
- Experience in the telecommunications industry is a plus.
- Experience with cloud platforms (AWS, Azure, or GCP).
- Knowledge of CI/CD tools (e.g., GitLab CI, Jenkins).
- Exposure to contact center technologies and customer experience platforms.
- Strong communication and stakeholder engagement skills.
- 3–5 years of experience in a System Analyst or Developer role.
- Strong proficiency in at least one modern programming language (e.g., JavaScript/Node.js, Python, Java, or C#).
- Solid understanding of RESTful APIs, microservices, and cloud-native architectures.
- Experience with Agile methodologies and tools (e.g., Jira, Confluence).
- Proven ability to translate business requirements into scalable technical solutions.
- Familiarity with Genesys Cloud CX, including API integrations, routing strategies, and IVR flows.
Why Join Us?
- Work on impactful projects that shape customer experience.
- Collaborate with a forward-thinking, agile team.
- Access to continuous learning and development opportunities.
- Competitive salary and flexible work arrangements.
We make an impact by offering:
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
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