Maintenance Manager: Pretoria - Sun International

Job Purpose

The Maintenance Operations Manager will be responsible for the day to day management and delivery of the maintenance operation, processes and team for the business unit; with the aim of maximising machine, infrastructure and facilities availability and the maintenance and repairs of the buildings; through the planning and implementation of effective maintenance systems aligned to Sun standards; as well as identify, implement, manage and review cost opportunities and manage all capital maintenance projects within the operation.

Key Performance Areas

Delivered Preventative & Operational Maintenance Plans

• Understand the maintenance plans, projects and timelines for the property and facilitate the delivery of objectives and milestones
• Compile a preventative maintenance plan for the 12-month period
• Benchmark buildings and facilities with leading development trends and make recommendations for the improvement of current processes and standards
• Identify and investigate new environmental and energy-saving opportunities for the property
• Conduct risk analyses in terms of costs vs long-term sustainability
• Manage and allocate people and operational resources 
• Manage staff appearance
• Monitor health and safety standards in maintenance areas and functioning of equipment and systems
• Oversee the storage and control of assets; technical stock and parts
• Align development and maintenance plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property

Operational, Building & Infrastructure Management 

• Daily building and grounds walkabouts of the property
• Co-ordinate building maintenance and repair teams
• Source contractors for building refurbishments and ensure work is completed to standard and within the budget
• Plant maintenance and upgrades according to 5-year plan
• Management of mechanical/electrical/HVAC / building maintenance and repairs in line with 3-; 6- and 12 month preventative maintenance plan
• Building fabric maintenance, fixtures and fittings repair
• Mechanical services repair and renewal management
• Manage the call-out system for emergencies, and alarm-related call-outs
• Compile and implement Fire safety procedures; fire equipment inspections and compliance
• Record and resolve internal customer disputes/complaints
• Project planning and management of development work; building refurbishments, moves and cyclical redecorations (external and internal) management
• Update building plans/site plan layout thus ensuring building capacity planning & monitoring

Operational Asset Management

• Manages and monitors the recording of assets and operating equipment for the property including breakages, repairs, etc.
• Maintains records on compliance management ** Maintains records of usage and licenses
• Compile and oversee stock control procedures for the arrival, despatch and control of parts
• to minimise stock loss and account for variances as SOP
• Stock Valuation Report submitted and reduced in stock loss indicated
• Oversee and authorise disposal of obsolete stock/supplies as per SOP’s 
• Asset Exit procedures are followed for discontinued products and operating equipment
• Assess and monitor the despatch and delivery of stock within agreed time frames.
• Compiles reports for stakeholders

Delivered Maintenance Projects:

• Define the scope of the project in collaboration with senior management
• Determine the resources required to complete the project
• Determine and confirm the objectives and measures upon which the project will be evaluated at its completion
• Establish and maintain an approved integrated project plan to guide project implementation and controls throughout the life of the project.
• Prepare and execute a quality management plan aligned with the QMS that describes the project quality approach and how it will be implemented.
• Manage the implementation of the project by making key decisions, exercising control, assigning and co-ordinating resources, and placing requirements on authorising and accepting work and delivery of final products as defined in the project plan
• Prepare for reviews to report on the progress of the project status
• Develop forms and records to document project activities

Maintenance Standards & Governance:

• Develop, communicate and audit maintenance standards and processes for the property on a regular basis  
• Align practices with new legislative compliance around health, hygiene, safety and the environment
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any financial risk to the business.
• Conduct weekly walkabouts of all front-of-house and back-of-house areas to monitor compliance
• Drive a waste management culture and ensure all staff are trained.
• Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these.

People Management:

• Lead and motivate employees and promote positive working relationships, direction and support
• Lead and oversee departmental communication, ensuring employee and management interaction ** Measure and develop plans to enhance employee engagement
• Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent management
• Ensure competent levels of staff meet operational level requirements (right fit for the job)
• Source and Select talent as per EE plan to build the future food and beverage talent pipeline
• Performance Manage and coach reporting managers to ensure KPA’s are achieved
• Manage employee relations within the function including monthly meetings with Union - formalised, minuted, issues addressed

Budget Management:

Manage the following financial processes for the Maintenance operations function including:

• Develop and manage the budget
• Cost and expenses management
• Capex
• PIP and forecasting
• Respond to financial reporting for the function
• Financial reporting on project expenditure and progress
• Monitor and approve all budgeted project expenditures
• Assess the impact of deviations on the project and overall programme, and report results to key stakeholders.
• Evaluate the outcomes of the project as established during the planning phase

Stakeholder Relationship Management:

• Engage with internal customers to understand challenges; issues; development and repair related requirements
• Provides employees / visitors with updates of electrical, water and other service outages and scheduled shutdowns 
• Engage and manage the performance of suppliers and contractors
• Engage with management with regards security; health and safety and critical technical breaches or anomalies
• Communicate plans, objectives and results to complex operational team; maintenance management team and employees 

Requirements

Education

• 2-Year Engineering diploma in either the mechanical or electro technical (heavy current) fields with an academic qualification of at least T3 or N5 or equivalent
• Trade tested in Electrical or HVAC 

Experience

• Minimum of 7 years’ experience in maintenance operations, including 3 years’ experience in a supervisory or management position
• Experience in managing contractors / suppliers
• Experience in resort / complex maintenance is an advantage

Work conditions and special requirements:

• Ability to work shifts that meet operational requirements (including weekends, evenings and public holidays, as required)
• Physical ability to lift and control relevant machinery, and equipment and mobility to move around as per job requirements 

Skills and Knowledge

Core behavioural competencies

• Deciding
• Analysing  
• Applying expertise and technology
• Controlling operations (risk, results and relationships)
• Leading People
• Relating (connecting, valuing diversity)
• Maintaining focus
• Organizing and Co-ordinating resources
• Implementing skills (Managing projects, driving results, creating customer experiences, demonstrating integrity and Assuring quality)
• Emotional maturity

Technical/Proficiency competencies:

• Project management
• Electrical engineering high and medium voltage distribution systems
• Mechanical pumps; HVAC, compressed dry air systems, chilled water systems and gas systems
• Working experience of health & safety management and legislation
• Environmental management systems and legislation
• Business and Financial Acumen
• Proficiency in MS Office & IFS
• Operational Management
• Risk management