Badger Holdings Pty Ltd Call Centre Jobs in Western Cape
✅ Job Alerts Activated
You'll now receive future job opportunities instantly.
Thinking about applying?
Before you submit your application, take a moment to go through all the details carefully.
Scroll down to read the full job description, including responsibilities, requirements, and benefits — and see if it’s the right fit for you.
Are you passionate about delivering exceptional customer service and driving team performance? Do you thrive in a fast-paced, collaborative environment? We’re looking for a Sales and Service Team Leader to join our dynamic Motor Sales and Service team!
About the Role
As the Sales and Service Team Leader, you’ll play a pivotal role in supporting the day-to-day operations of our Sales and Service call center team. You’ll help ensure smooth workflows, track team performance, and empower our agents to deliver outstanding customer experiences.
This role is ideal for someone who enjoys coaching, problem-solving, and making a real impact on both sales outcomes and customer satisfaction.
ADVERTISEMENT - CONTINUE READING BELOW ↓
CONTINUE BELOW ↓
Key Responsibilities
Team Support & Coordination.
- Assist with daily call center operations, scheduling, and shift management.
- Ensure compliance with leave and payroll procedures.
- Act as the first point of contact for agent queries and basic escalations.
- Lead onboarding and training for new agents.
- Support team culture and engagement initiatives.
Reporting & Performance Tracking
- Compile and maintain performance reports (daily, weekly, monthly).
- Monitor KPIs and highlight performance trends.
- Track campaign progress and customer feedback.
Process & System Support
- Ensure compliance with company policies and procedures.
- Support workflow improvements and documentation.
- Coordinate training schedules with relevant teams.
Customer-Centric Collaboration
- Monitor service standards and identify gaps.
- Provide support during peak periods and special campaigns.
- Liaise with QA and technical teams to resolve service issues.
General Duties
- Coordinate staff transport logistics and service provider engagement.
- Perform other duties as required to support team success.
Requirements
- Matric / National Senior Certificate.
- Strong understanding of lead generation software and policy databases.
- Proven experience in a similar role and environment.
- Proven success in achieving sales targets and conversion rates.
- Excellent communication and relationship-building skills.
- Analytical mindset with strong problem-solving abilities.
- Solid grasp of customer service principles.
- Willing and able to work the hours stipulated in the description of this advert.
ADVERTISEMENT - CONTINUE READING BELOW ↓
CONTINUE BELOW ↓
Bonus Skills
- Experience in coaching, mentoring, or team leadership.
- Familiarity with lead generation tools.
- Resilient, adaptable, and performance driven.
👉 STOP: Ready to Apply?
Don't miss out on this opportunity! Carefully review the job details one last time. Once you're ready, scroll down to the bottom of this page to access the How to apply button.
Hurry—applications for this cycle are closing soon!← View More Call Centre Jobs
✅ Call Centre Agent - eThekwini Municipality