AnyVan Customer Service Jobs in Cape Town
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At AnyVan, we’re super proud of the service we provide. Our team is quick, friendly, and knows how to make every customer feel supported—whether they’re moving house or precious sentimental items, it can be a stressful time for our customers.
Our CS roles are fast-paced, high-energy, and it can be a bit high pressure at times, but that’s why we love it! Plus, with our amazing Trustpilot rating, you can see how great we are at what we do!
We’re not just looking for anyone; we want people who are driven, love a challenge, and are eager to grow with us. You’ll have all the training and tech you need to stay on top of your game and help our customers in the best way possible.
Why join our CS team?
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Great tools and tech to help you do your best work
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Top-notch training so you’ll always be at the top of your game
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A fun, high-performing team that loves what they do
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Room to grow—if you’re keen to take on more, we’re all about promoting from within
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What you'll be doing:
- We take a multi-channel approach to supporting our customers. So you’ll need to be ok speaking to our customers on the phone who live in France as well as digitally via whatsapp and other digital channels:
- You'll be our frontline expert, managing and resolving customer queries with a focus on retaining and promoting positive customer relationships, that are reflected in high Trustpilot reviews
- Make sure customer waiting times are kept to a minimum, maximum queries are answered quickly with first time resolution where possible and team objectives are delivered
- Use great active listening and questioning skills to correctly assess, manage and resolve queries
- Escalate any complex/high risk issues quickly and appropriately and keep all parties fully informed until they’re resolved
- Keep all customer communication records and data updated and accurate in the right systems
What you’ll need to succeed:
- 3 years+ customer services experience in a call centre environment
- The ability to speak and write in French and English Fluently
- A genuine passion for delivering unparalleled service and going the extra mile for our customers
- A minimum speed of 30+ words per minute with high accuracy
- Proficient with IT packages (especially G-Suite) and digital services
- Comfortable working towards and achieving targets
- Able to adapt quickly, juggle multiple tasks, and prioritise effectively in a dynamic environment
- A bias to action with a proven track record of getting things done quickly and well
- The ability to commute to our offices in the CBD for work and work to our shift patterns
- We align to European operating hours roles operate on a shift pattern basis around the following in South African Standard Times
- Apr - Sep, Monday - Friday 9.00am - 10.00pm Saturday - Sunday 10.00am -7.00pm
- Oct - Mar, Monday -Friday 10.00am - 11.00pm Saturday - Sunday 10.00am -8.00pm
- Strong alignment with our company values
Perks of the Job:
- A salary that reflects your value
- Performance-Based Incentives: Enjoy a strong commission structure tied to your success
- Take a Break: 20 days of holiday plus public holidays and Christmas Eve on us
- Keeping you healthy: ZAR1,000 per month towards medical aid with Momentum or Discovery
- Prepare for the future: Pension Fund with 5% employee and 5% employer contributions
- Travel: We've got your evening commute covered with free transport home after 7pm, car park space if you drive and showers and towels if you cycle
- Keeping you refreshed: Enjoy an in-house barista and free fruit every daySocial Scene: Thursday and Friday drinks, and regular social activities
- Celebrating Success: 1/4 performance awards with prizes and an annual performance awards - last years winners enjoyed a 4 day all expenses paid trip to the French alps!
- Skills Booster: Opportunity to join a disruptive Technology Leader and be part of a fast-growing, innovative company reshaping the industry
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