Pepkor Speciality Administrative / Secretarial Jobs in KwaZulu-Natal
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We are looking for a passionate, energetic, and customer-focused Receptionist to join our dynamic team. The successful candidate will play a crucial role in creating a positive first impression for visitors, clients, and employees by providing a professional and welcoming reception experience.
Key Responsibilities
- Manage all incoming calls via the switchboard and direct them to the relevant departments or individuals.
- Greet and assist visitors with professionalism, ensuring a pleasant and positive first impression.
- Maintain the reception area to ensure it remains neat, tidy, and welcoming at all times.
- Schedule appointments and meetings and coordinate room bookings for employees and clients.
- Ensure the smooth running of daily administrative tasks, including sorting mail, handling deliveries, and managing office supplies.
- Build and maintain strong relationships with employees, visitors, and clients.
- Monitor and ensure the functionality of office equipment (e.g., phones, printers).
- Collaborate with various departments to ensure effective communication and coordination.
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Qualifications
- A secretarial/office administration diploma or equivalent qualification.
Knowledge, Skills and Experience
- A minimum of 3 years’ experience in managing and operating a busy switchboard in a corporate setting.
- Proficiency in the latest Google Suite packages or Microsoft Office packages (Word, Excel).
- Excellent verbal and written language skills in English. The ability to converse in a second official language would be an advantage.
- Strong telephone etiquette and communication skills with the ability to handle calls professionally and courteously.
- Excellent interpersonal skills and a pleasant, friendly demeanor, capable of building rapport with visitors and colleagues.
- A strong service orientation and exceptional relationship-building and networking abilities.
- Ability to remain flexible and maintain a positive attitude under pressure, adapting to a variety of circumstances.
- Strong time management, planning, and organizational skills to efficiently handle multiple tasks.
- Self-motivated, reliable, and committed to meeting deadlines with attention to detail and accuracy.
- Professional presentation of oneself and the company at all times.
- Discreet in handling confidential information with integrity.
- Ability to communicate effectively at all levels, both within the organization and with external clients.
- Ability to work independently while taking responsibility for tasks and outcomes.
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