South African National Blood Service Healthcare Jobs in Eastern Cape
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Introduction
The position is to collect quality safe blood and blood products according to specific targets set per blood drive (fixed or mobile).
KEY PERFORMANCE AREAS (KPAS)
KPA 1 Financial
- Manages cost per unit for both whole blood and specialised collections within agreed blood drive/donor centre target by determining, packing and loading the consumables for blood drive/donor centre as per the target.
- Maintains and validates equipment to ensure that repairs are done timeously.
- Reports increases/decreases in consumable usage to the Clinic Supervisor as well as discrepancies in consumable stock deliveries.
KPA 2 Customer Stakeholder
- Manages stakeholder relations at the blood drive and/or donor centre.
- Welcomes donors by greeting them as they enter the blood drive, assist with and/or guide them to the registration table.
- Asks Donor to read pamphlets/posters before medical assessment.
- Helps donors to complete donor forms and clarify any query they might have.
- Addresses and/or report all complaints to the in-charge before or by the end of the shift.
- Ensures that customer needs and priorities are understood at all times.
- Coaches team on customer service through discussion of the root cause of complaints, compliments and queries.
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KPA 3 Internal Processes
- Collects whole blood and/or apheresis units to meet assigned target.
- Assists team packing and off-loading the vehicle at the venue efficiently and effectively.
- Assists with setting up the blood drive in time for the arrival of donors.
- Completes donor documentation and assessment procedure courteously, effectively and efficiently according to relevant standard operating procedure.
- Assists with identification and registration of donor according to relevant guideline, and check the donor form for completeness.
- Assists with recruitment and booking of whole blood and specialised donors to ensure team meet target.
- Conducts basic physical checks on donors as per the SOP, capture all relevant information and report any deviation to the person in-charge of the clinic.
- Documents results of all basic physical checks on relevant record sheets/Donor Questionnaires.
- Inform clinic supervisor or designated deputy of all irregularities immediately. The donor will be accepted or deferred by clinic supervisor or designated deputy in case of medical reasons.
- Conducts confidential assessment (risk behaviour interview) with potential donors.
- Educates donors on high-risk behaviour.
- Prepares blood pack with the scale to ensure that correct volume of blood is collected
- Prepares for phlebotomy section and carry out phlebotomy as per the relevant SOP including donor care and education.
- Cares for donor during donation including providing refreshments and education.
- Initiates treatment in emergencies (First Aid/CPR) with the help of the in-charge / SANBS Medical Lead Consultant pending arrival of emergency personnel.
- Completes all documentation post-donation and any additional reports/information as required.
- Provides post-donation care and advice.
KPA 4 Learning and Growth
- Performs Clinic Supervisor duties, roles and responsibilities, according to that job description for that particular time or clinic as per operational requirements.
- Maintains regular two-way communication by attending and participating in monthly staff meetings on matters such as strategy; values; team building; policy changes; SOPs to ensure understanding.
- Assists the Clinic Supervisor in analysing training needs for the unit and manages staff competency through observation on relevant policies and procedures, including completion of relevant CPD’s and POE’s.
KPA 5 Governance
- Maintains and keeps updated staff and equipment files as per relevant policies and procedures.
- Oversees the application of all relevant policies and procedures in the unit as per the SHEQ and Operational policies and procedures.
- Manages medical waste by ensuring that all waste generated during the blood drive are discarded as per the SOP.
- Maintains a safe environment by ensuring that safety procedures are followed as per SOP.
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Minimum requirements
Education
- Diploma / Degree in General Nursing Sciences.
- Code B or EB Manual driver’s license.
Experience and knowledge requirements
- 2 years Registered Professional Nursing experience.
Other (knowledge and skills), e.g. under-standing of relevant legislation; knowledge of relevant company procedures
- Relevant SANBS policies and Procedures.
- Standards of Practice for Blood transfusion in SA.
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