Manager: Technology Enterprise Services - MTN

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Job Description

• Brand strength and profitability in the segment in line with the monolithic brand
• Highly competitive market with increasing competition
• Converged ICT, Mobile, Fixed, Voice, Data
• Rapidly moving technological field
• Ongoing research and knowledge acquisition
• Global and local market dynamics and development
• Client and technology demand and growth trends
• Trends within the industry as being experienced and embraced Internationally and locally
• Established market base and new markets to be explored
• Changes in Clients and organizations needs and behavior
• Shift in area of revenue generation and changing business models

Responsibilities

Operational Planning:

• Planning of regional level Work Packages for all new TES projects
• Ensure functional regional resources are well informed of their roles and responsibilities in execution of Work Packages
• Ensure that functional regional resources are adequately skilled and trained to perform their functional duties in execution of Work Packages

• Ensure regional resource capacity across the value chain is aligned with regional demand forecast
• Ensure alignment between regional TES resource KPIs with internal OLAs between EBU and TES
• Ensure alignment between regional TES resource KPIs and BU project SLAs
• Ensure alignment between regional vendor team SLAs and BU project SLAs
• Ensure that risks and threats to all regional TES Projects are identified and mitigated
• Ensure that risks and threats to all regional TES Support functions are identified and mitigated
• Ensure issue escalation channels are established and functionally effective
• Ensure effective monitoring mechanisms to track the delivery of Enterprise ICT solutions are in place
• Ensure effective monitoring mechanisms to track the deployment of Wholesale and Fixed Infrastructure projects

Operations Management:

• Provide input for regional FMC network design
• Ensure that feasibility evaluations are implemented within required standards and timeframes
• Ensure that planning engineers are diligent and efficient in the evaluation and approval of designs submitted by vendors
• Effective management of TES processes and infrastructure rollout workflow activities
• Ensure both internal and external resources are diligent in completion of workflow activities
• Take responsibility for sign-off of As Built documents and associated invoices
• Take responsibility for all customer engagements requiring regional network representation

Profitable growth:

• Ensure all regional projects are completed within agreed time, cost and quality objectives
• Project prioritization across region, to ensure maximum profit realisation
• Drive business success by consistent delivery practices
• Ensure project delivery within agreed SLAs
• Promote regional awareness of changes needed for growth
• Dedication to profitable growth of the network and limiting the impact of late project delivery/outages.

Regional Governance:

• Ensure that all new projects are preceded by feasibility studies & site surveys
• Ensure controls are in place for daily monitoring and management of regional network related project tasks
• Ensure stakeholders have visibility of all ongoing infrastructure and customer project schedules
• Ensure controls are in place for optimal availability of TES services
• Prompt establishment of regional War Room to deal with critical outages affecting TES customers
• Identify and escalate areas of revenue leakage and wastage
• Ongoing TQM by identifying inefficient processes and procedures

Report Management:

• Ensure integrated reporting of rollout progress for all levels
• Consolidate key information and translate this into meaningful intelligence for submission to HQ where required.
• Review and provide input to MTN policies & procedures, making recommendations as necessary.
• Prepare ad hoc reports on request by the GM, SMs or Heads of Department.
• Keep abreast of updates relating to statutory and ICT industry issues and ensure compliance.

People and Culture

• Advocate Customer Centricity at all times
• Continuous assessment of delivery capabilities
• Lead, develop and coach the regional Enterprise Technology Services team
• Drive delivery across regional team environment
• Act as an ambassador and role model for MTN Enterprise Business by living the brand values and vital behaviours
• Develop constructive working relationship with other departments and managers including technical and commercial
• Improve the employee engagement through the GCA
• Ensure a culture of continuous evaluation and improvement within the region
• Drive a culture of high performance, accountability and consequence management

Business Risk Management:

• Attend all kick-off and critical Enterprise customer meetings that require TES regional representation
• Solid understanding of legal & commercial agreements implications and risks
• Ensure that appropriate permits/wayleaves are obtained from local authority and landlords prior to deployment of infrastructure
• Ensure compliance with appropriate procurement policies and procedures

Supervisory / Leadership / Managerial Complexity:

• Manage & motivate people to exceed in their daily duties
• Cascade departmental KPAs and KPIs to regional team
• Performance management and identification of training needs
• Accountable for a customer centric culture and shift to legendary service provision
• Employee relations and collaborative teamwork
• Promote Employment Equity and Diversity
• Coaching and guidance of subordinates
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Living the MTN Brand – changing and influence employees behaviour
• Display an understanding of the strategic nature of effective leadership in the organisation

Qualifications

Education:

• 4 Year Tertiary qualification in Telecommunications or Electronic Engineering
• Certification in Prince 2 Practitioner or PMP

Experience:

• Minimum of 5 years’ experience in the Telecommunications environment; with experience in supervising/managing others
• Experience in rollout of large value (>R250mil) infrastructure projects within the telecommunications sector
• Experience working in a global/multinational enterprise (understanding emerging markets is advantageous)
• Worked across diverse cultures and geographies
• Management experience – 5 years plus