Radisson Hotel Group Administrative / Secretarial Jobs in North West
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Responsibilities
- Join us at Radisson Hotel Group, where delivering memorable moments is not just a skill but a heartfelt commitment. Ready to turn every check-in and check-out into an unforgettable experience?
- We are currently seeking a Front Office Manager at Radisson Hotel & Convention Centre, Johannesburg, OR Tambo, to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.
- As the Front Office Manager, you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.
- Our Front Office Managers love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in between.
- You will manage our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.
- You will exude patience, empathy and have the personality to host the show, whilst managing budgets and inventory
- As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.
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Qualifications
- Exceptional customer service: Proven ability to drive guest satisfaction and handle complaints with a professional demeanour.
- Communication skills: Clear and effective verbal and written communication with guests, staff, and other departments.
- Leadership abilities: Experience in managing and motivating a team of front desk staff.
- Organisational skills: Ability to manage multiple tasks and prioritise work in a fast-paced environment.
- Problem-solving skills: Identify and resolve issues that arise at the front desk.
- Time management: Effective scheduling of staff and managing workflow.
- Staff training: Experience in overseeing the training and development of your team.
- Knowledge of Front Desk operations: Solid understanding of check-in/check-out procedures, reservation management and guest billing.
- Adaptability: Flexibility to handle unexpected situations and changing priorities.
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