Pick n Pay Customer Service Jobs in Gauteng
✅ Job Alerts Activated
You'll now receive future job opportunities instantly.
Thinking about applying?
Before you submit your application, take a moment to go through all the details carefully.
Scroll down to read the full job description, including responsibilities, requirements, and benefits — and see if it’s the right fit for you.
It's fun to work in a company where people truly BELIEVE in what they're doing!
To manage the implementation and monitoring of customer service levels in the store and to ensure that all store and hygiene standards are met. Provide exceptional Customer Service and uphold the company values with the surrounding community.
Key Responsibilities
Customer Service
- Informal and formal feedback
- Customer Complaint Chart
ADVERTISEMENT - CONTINUE READING BELOW ↓
CONTINUE BELOW ↓
Store Standards
- SOPs
Communication
- Informal and formal feedback
Training
- Customer Complaints Chart
- Store Audits
Social Responsibility
- Informal and formal feedback
- Local Newspaper
Administration
- Informal and formal feedback
Ad-hoc Projects
- Project Plans
Leading Self
- Informal and formal feedback
- Individual Performance Agreement (IPA)
- Personal Development Plan (PDP)
Minimum Requirements
- Matric/ Grade 12 (attach certified copy to application)
- Must have a valid South African ID
- Must have a valid Driver’s license code 08
- 12 – 18 months face-to-face customer service experience
- Must be successful in at least 2 competency-based interviews
- Must be flexible and willing to be transferred between stores
ADVERTISEMENT - CONTINUE READING BELOW ↓
CONTINUE BELOW ↓
Competencies:
- Self-driven
- Basic computer literacy (MS Office)
- High energy levels
- High attention to detail
- Ability to think on your feet when resolving problems
- Customer service-centric
- Sense of urgency
- Professional
- Analytical skills
- Good communication skills
- Good intrapersonal skills
Pick n Pay Values and Culture
- Customer service ethos
- Understanding of Pick n Pay’s business priorities
- Understanding of different store formats
- Understanding of Pick n Pay values and expected performance standards
- Understanding of organisational structures, business flows, where and how to source information
Code of Ethics
- Gain an understanding on the process of handling customer complaints via different mediums
- Understand the SOP governing the public liability process
- Basic knowledge on the SOP governing the food safety procedure
- In-depth knowledge on the roles of the CSM in store and the community around the store
ADVERTISEMENT - CONTINUE READING BELOW ↓
CONTINUE BELOW ↓
Reports
- HR Policy
- Consumer Protection Act
- Liquor Act
👉 STOP: Ready to Apply?
Don't miss out on this opportunity! Carefully review the job details one last time. Once you're ready, scroll down to the bottom of this page to access the How to apply button.
Hurry—applications for this cycle are closing soon!← View More Customer Service Jobs
✅ Customer Service Representative - Bayer