Concentrix Customer Service Jobs in South Africa
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Full Job Description - Read Carefully
Job Description
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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Responsibilities:
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Deliver timely, accurate, and complete solutions to our customers via various channels (chat, email and phone), ensuring they receive quality resolutions with the utmost care and attention
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Handle the most complex issues, providing clear guidance to customers via various channels to quickly resolve issues
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Describe complex systems and solutions in simple terms that Customers of all technical abilities can understand
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Assist customers with understanding the benefits of their products and assist with device setup.
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Provide step-by-step guidance with patience to each customer while delivering a positive, high-quality customer experience tailored to each customer.
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Stay updated on our evolving product and support offerings, services, and the latest tech, continuously expanding your expertise to efficiently assist customers and recommend new features that can enhance their business
Experience
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Minimum 2 years' experience working within a contact centre environment (essential)
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With 1 year working within a technical support department (essential)
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Exposure to supporting customers on chat and email, as well as Telecomms (advantageous)
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
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Base salary of R8000 per month
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Guaranteed campaign allowance of R1000 per month
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Subsided transport
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Pension/Provident Fund
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Medical Aid for the main member or medical insurance for the main member and two dependents
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Your qualifications and experience
Concentrix is a great match if you have:
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Matric
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Clear criminal and credit record
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Understanding of the Call Centre industry
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Computer literacy – the ability to speedily navigate multiple systems effectively
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Highly proficient in written and spoken English
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Availability to work shifts in a 24/7 environment (Essential)
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Ability to approach problem-solving with creativity and curiosity, seeking unique ways to address challenges while engaging with customers
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Strong commitment to delivering excellent customer service and taking ownership of the customer experience, including resolving complex technical issues
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Ability to tailor communication style to different audiences, ensuring clarity and understanding.
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Capable of working independently and managing tasks in a fast-paced, dynamic environment while also thriving in a team-oriented setting and being open to receiving feedback
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Excellent organisational skills with the ability to prioritise, multi-task, and manage time effectively.
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Ability to research and understand technical information using various tools while interacting with customers.
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Familiarity with working with, adapting to new technologies
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