RaIS Managed Service Consultant - Visa

Job Description

The RaIS Managed Service Consultant will help Visa clients manage the risk of accepting payments online. This will include analysing order data to identify emerging fraud trends, developing strategies to mitigate these trends, and working closely with Visa’s clients to implement these strategies using a combination of Visa and industry tools.

Essential Functions and Responsibilities

Consulting Expertise

• Drives client acceptance by leveraging relationships and strategies that align with RaIS Managed Services' goals, automation, and retention objectives
• Regularly discusses and pursues client goals, demonstrating an understanding of clients’ evolving business strategies

• Continually builds rapport with clients and the Visa account teams to promote retention and stay ahead of competitive risk
• Anticipates fluctuations and proactively identifies anomalies with business relationships
• Is an early adopter of complementary Visa products and offerings, and is proactive in learning how to leverage updates and enhancements for Visa and client success
• Advocates productively on behalf of the client about product feedback and enhancement requests

Analysis

• Uses Business Intelligence tools to continually highlight client return on investment, aligning acceptance and fraud KPIs with RaIS Managed Services objectives
• Efficiently adheres to clients' contractual reporting requirements
• Contributes to the continual enhancement of analytical tools
• Works with the BI team to enhance current and future reporting capabilities

Solutions Delivery

• Optimises client acceptance through increased automation, the use of machine-learning models, efficient use of manual review, and reduced reliance on rules
• Maintains working knowledge of Visa and partner integrations, order and technical flow, and support resources
• Participates in projects and events that advance RaIS Managed Services and Visa's success
• Identifies and influences clients and internal business partners to explore RaIS Managed Services and complementary Visa product offerings
• Remains proficient in Visa and partner integrations, order and technical flow, and support resources
• Understands how client strategies and risk configurations potentially impact Visa revenue
• Evangelises the value of RaIS and Managed Services by participating in pre-sale and proof of concept engagements
• Embodies industry best practices
• Manages projects or processes and guides colleagues

Communication and Presentation Skills

• Communicates independently, professionally, succinctly, and with relevance based on audience and topic
• Collaborates consistently with internal partners on the status of the portfolio
• Shares efficiencies and best practices with colleagues
• Provides appropriate detail and can confidently communicate at the executive level
• Influences others within RaIS Managed Services regarding practices, procedures, and policies

Industry Knowledge

• Builds industry knowledge through internal and external resources
• Proactively discusses industry trends and innovations and educates clients on the basics of how payment ecosystems work
• Understands regional risk regulations
• Remains current on the global competitive landscape
• Confidently consults clients on how payment ecosystems work
• Uses knowledge of the competitive landscape to shape solutions delivery
• Reporting Relationships and Interactions
• This role reports to the CEMEA RaIS Managed Service Director/Sr. Manager
• This individual will be expected to interact effectively with direct line management and others at a similar level.

Financial and Organisational Scope

• This role is an individual contributor executing Visa’s business strategy in the region (CEMEA), ensuring that Visa clients (merchants, partners, issuers, and acquirers) can transact confidently using Visa products, working within a global Managed Services team, all working as individual contributors supporting clients in their respective regions.
• No responsibility for a budget or cost centre.

 
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Master's, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Master's, MBA, JD, MD) or up to 3 years of relevant experience with a PhD

Relevant work experience:

• Practical experience in rule optimisation within a risk management role with an Issuer, Merchant, or Acquirer is essential.
• Collaborating on and with enterprise-wide products, projects, and programs
• Deriving insights and action items through analysis
• Providing Solutions, Delivery/professional services
• Proficiency in Microsoft 365 (Office)
• Exceptional presentation, consultative, and communication skills