Southern Oil IT / Telecom Jobs in Western Cape
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This role is responsible for ensuring high availability, scalability and enhanced performance of end-user Computers, Networks, Servers, Software, IT Security Systems and other critical components of the organization’s IT infrastructure. This includes planning, developing, installing, configuring, maintaining, supporting, and optimising to continuously improve and keep up with the IT needs of SOILL. This role will also develop and maintain effective relationships between its internal and external stakeholders to help deliver seamless operational performance
Responsibilities
End User Computing:
- Design, Deployment, Maintenance, and Optimisation of end-user Computer Infrastructure
- Setting up and keeping documentation up to date
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Network Infrastructure:
- Design, Deployment, Maintenance, Optimisation of Network Infrastructure
- Setting up and keeping network documentation up to date
Server Infrastructure:
- Deployment, Maintenance, and Optimisation of Server Infrastructure
- Keeping server documentation up to date
Software / SaaS:
- Deployment, Maintenance, and Optimisation of Software / SaaS solutions
- Setting up and keeping Software / SaaS solutions documentation up to date
Cybersecurity:
- Deployment, Maintenance, and Optimisation of Cybersecurity Solutions
- Form part of Incident Response efforts
- Keeping security documentation up to date
Support:
- Providing support to users and being the escalation point
- Monitor and manage new and reopened tickets.
- Provide accurate high-level support towards end-users regarding their IT related issues and provide accurate and timely feedback (Level 2 - 3)
- Follow-up with the end-user to ensure that the issue is resolved
- Aid fellow team members where necessary
Backups:
- Maintenance of backup solutions
- Keeping backup documentation up to date
- Testing of backup solutions
- Assist with disaster recovery solutions
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Requirements
Qualification and Experience
- Grade 12 or equivalent
- Relevant degree, diploma – completed or in progress - recommended
- CompTIA Certifications (A+, N+, Security+ or Equivalent) required
- Relevant Microsoft Certifications essential
- 5+ years IT related work experience required
- MikroTik and SonicWall Certifications (MTCNA & MTCRE) would be advantageous
- Must be in possession of a valid SA driver’s licence
- ·Reliable own transport
- This role does require standby
Knowledge, Skills and Attributes
- VMware
- Microsoft 365 (SharePoint, Teams, Intune, etc.)
- Exchange (On-Premise & Online)
- Microsoft Active Directory & Entra ID
- Backup Solutions (Veeam)
- EDR Administration (Microsoft Defender)
- Networking (Routing, Switching, Firewall, VPN)
- Server hardware systems
- Storage hardware systems
- Server operating systems and software applications
- CCTV
- VoIP systems
- Customer service-oriented
- Strong problem-solving skills
- Ability to work in confined spaces and at heights
- Ability to work under pressure
- High level of integrity and reliability
SOILL VALUES
Ownership
- Accountability and Responsibility
Respect
- We treat others how we want to be treated
Strengths-Focused
- Together we achieve more
Excellence
- Creating a high-performance culture
Transparency
- Open and Effective communication
Integrity
- We walk our talk
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