AVI Limited Call Centre Jobs in Johannesburg
✅ Job Alerts Activated
You'll now receive future job opportunities instantly.
Thinking about applying?
Before you submit your application, take a moment to go through all the details carefully.
Scroll down to read the full job description, including responsibilities, requirements, and benefits — and see if it’s the right fit for you.
The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis.
As the largest manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front-runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offerings.
An exciting opportunity exists for a dynamic, well-spoken individual with a sales drive to join our enthusiastic Call Centre team. This is your opportunity to work with quality brands that enrich our clients' lives. The successful incumbent will be based at our Bryanston offices.
Line Manager: Call Centre Team Leader
ADVERTISEMENT - CONTINUE READING BELOW ↓
CONTINUE BELOW ↓
Job Specification:
Key Performance Areas:
- Answer phones professionally
- Respond to customer enquiries and provide first call resolution
- Research required information using available resources
- Handle and resolve customer complaints
- Provide customers with product and service information
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Telephonic Sales experience in an FMCG environment
Telesales:
- Responsible for total territory management by ensuring Customer call cycles contact details are correctly loaded
- Advise customers of related price increases, relevant promotions and specials
- Capture customer orders accurately in a proficient manner
- Promote and Sell full range of products
- Communicate out of stock products to customers
- Communicate out of stock & stock requirements to the correct channels internally
- Escalate unresolved queries to Manager, providing details and actions taken
- Be knowledgeable of distribution operational procedures and policies
- Target Achievement
- Monitor service level report daily
- Monitor orders vs stock availability & manage demand correctly
- Monitor call lists vs strike rate on a daily basis
- Use deals provided by Key accounts to sell
- Manage process of sell in prior to price increases
- Address all pricing and delivery issues
- Sell in new lines and increase the basket
Minimum Requirements:
- Matric essential
- SAP knowledge essential
- Proficient in MS Office
- Minimum of 5 years call centre experience inbound and outbound essential
- FMCG industry experience essential
- Call Centre Sales experience essential
Competencies:
- Deliver Customer Service
- Work with Others
- Governance and rule following
- Remain Composed and Resilient
- Flexible and open to change
- Communicate Clearly
👉 STOP: Ready to Apply?
Don't miss out on this opportunity! Carefully review the job details one last time. Once you're ready, scroll down to the bottom of this page to access the How to apply button.
Hurry—applications for this cycle are closing soon!← View More Call Centre Jobs
✅ Call Centre Agent - eThekwini Municipality