Capitec Bank Banking Jobs in Cape Town
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Purpose Statement
To provide support to the Centralised Collections team through analyses of client and agent behaviour and business trends in order to develop and deliver appropriate management information reports. The aim of these is to provide management, the department, and the broader business with real insight and perspective in order to formulate and/or drive appropriate operational and tactical/strategic actions
Minimum Experience
- Minimum of 2 -3 years relevant business and/or data analysis working experience
Ideal
- Collections and/or Contact Centre experience; reporting experience; Capitec Bank experience
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational in Grade 12 National Certificate or Mathematics
Qualifications (Ideal Or Preferred)
- A relevant tertiary qualification in Mathematics or Information Technology - Technical Support
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Knowledge
Minimum
- Understanding of business analysis and requirements gathering
- Database design principles
- Report writing, design, and development
- Financial services end-to-end client journeys
Ideal
- Analytical methodologies
- Collections strategies
- Data management
- Working knowledge of Capitec Bank's integrated banking systems, structure and infrastructure
- Liaising with 3rd party providers
Skills
- Analytical Skills
- Problem-solving skills
- Reporting Skills
- Attention to Detail
- Computer Literacy (MS Word, MS Excel, MS Outlook)
Competencies
- Achieving Personal Work Goals and Objectives
- Delivering Results and Meeting Customer Expectations
- Working with People
- Deciding and Initiating Action
- Persuading and Influencing
- Presenting and Communicating Information
- Writing and Reporting
- Following Instructions and Procedures
- Coping with Pressures and Setbacks
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Conditions of Employment
- Clear criminal and credit record
- Willingness to work flexible hours (including Saturdays and Public Holidays)
- Must have access to transport (personal/public)
- Contactable via own mobile phone
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✅ Business Analyst III - Capitec Bank