Essity Customer Service Jobs in South Africa
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What You Will Do
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Accurate timeous collection and reporting of key performance activities for the department;
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Conduct daily audits on order entry, pricing, master data and corporate email boxes;
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Measure and track the output of all department activities;
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Conduct root cause analysis and identify areas of service improvement;
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Standard Operating Procedure (SOP) management and maintenance for the department;
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Manage the E-commerce platforms for orders, stock levels and fulfilment on the backend;
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Updating of last-mile on E-commerce orders (dispatch and delivery to the customer);
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Manage the Jobst MTM order process from receipt of order to delivery to the customer
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Monitoring and managing the E-commerce return process.
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Work cross-functionally within the team as the need arises.
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Who You Are
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Must have matric. Preferably with a post-matric qualification in the relevant field of Customer Services, Supply Chain or Business Administration;
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Minimum of 3 years experience in reporting, data analysis and E-commerce in a similar Customer Services Representative or Administrator role within the Medical Device and FMCG industry;
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Proficient in Microsoft Office with recent Advanced Excel experience,
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SAP experience and exposure to Data Entry Tools - B1, BW and AP1 (or similar);
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Must have excellent verbal and written communication skills and be fluent in English;
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Must have analytical skills to extrapolate, analyze and present data for effective business decisions.
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Display excellent numerical reasoning with high attention to accurate details and deadline-driven.
What We Can Offer You
At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose. Essity is an equal opportunity employer.
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