Media24 Call Centre Jobs in KwaZulu-Natal
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The Witness has a vacancy for an experienced contact centre agent - outbound based in Pietermaritzburg. The Witness is a respected news brand that covers KZN news and publishes across platforms.
Main purpose of the role
To sell the benefits of a product over the telephone to existing and potential clients to ensure targets and standards are achieved and client satisfaction maintained
Key responsibilities:
(The primary tasks, functions and deliverables of the role)
- May be required to develop a list of potential contacts for cold calling;
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- Achieve agreed levels of cold-calling activity to increase volume and revenue streams;
- Meet the agreed level of contact with existing accounts as is necessary to maintain and increase levels of business activity;
- Ensure first-call resolution in closing sales or addressing client dissatisfaction;
- Identify sales opportunities and effectively present key features and benefits of product(s) to secure new business;
- Keep abreast of competitor activity to constantly seek out new revenue-generating opportunities to ensure that targets are met;
- Adhere to the sales policies and procedures at all times;
- Obtain, confirm and update all client details accurately and efficiently;
- Refer customer issues requiring further execution and investigation to back office support teams;
- Ensure prepayments (where applicable) are processed within appropriate deadlines;
- Achieve monthly objectives as agreed with the manager;
- Keep all administrative work updated; and
- Report on sales opportunities and achievements as required (daily / weekly).
Skills and competencies
(The abilities that the individual needs to perform this role effectively)
- Good Interpersonal skills
- Good verbal and written skills
- Good telephone etiquette
- Ability to work under pressure
- Time management skills
- Administrative skills
- Attention to detail
- Sales ability and persuasiveness
- Customer service orientated
- Target driven
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Given the employment equity policy of Media24, preference will be given to suitable candidates from the designated groups.
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