Fancourt Country Club Administrative / Secretarial Jobs in Western Cape
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The Front Office departmentis now accepting applications for an Assistant Front Office Manager – someone with drive and passion for the industry, the ability to lead a team and to maintain the Leading Hotel of the Worlds standards.
Duties & Responsibilities (areas and indicators listed are not exhaustive and may be changed / supplemented to accommodate business needs from time to time):
- Check all rate overrides prior to arrival and ensure correct authorization has been obtained, or accountability has been provided,
- Check the Departure Report daily for any discrepancies on room rates and ensure that all rooms have been correctly charged,
- Responsible for daily checks on floats and ensure that safe is adequately stocked with change at all times,
- Follow up on the open balance status on a daily basis and liaise with the relevant department managers to ensure that payment for departed functions/groups/guests is received promptly,
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- Attend to requests and complaints from guests without delay and in an appropriate manner,
- Liaise directly and on a daily basis with all relevant departments to discuss the day’s events and any special requests from guests,
- Organize and supervise all staff; manage and control performance appraisals of Receptionist.
The ideal candidate will be able to successfully demonstrate the following skills & abilities:
- Time management and ability to organise, plan, and prioritise work,
- Interpersonal skills and relationship building,
- Effective verbal and written communication skills and ability to communicate across all levels,
- Resilience, reliability and ability to pay attention to detail,
- Problem solving,
- Friendly and guest centric.
Adverse working conditions:
- Must be prepared to work weekends & Public holidays,
- Must be prepared to work shifts.
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We consider the following as essential:
Qualifications & Experience:
- Grade 12 or equivalent,
- A Hospitality qualification,
- A valid driver’s license,
- A minimum of 3 years’ experience in a supervisory or managerial position within the hospitality environment is required,
- A working knowledge of MS Office, and any booking system,
- Knowledge of SAP and any point-of-sales system will be advantageous.
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