AFR & OFR Exports Controller: Multimodal - DHL Global Forwarding

Job Summary

The candidate will be responsible for managing multimodal shipments—including exports and imports across sea, air, and road—in alignment with specific client requirements. Key duties include receiving new order bookings from sales representatives or customers and immediately opening and maintaining accurate shipment files with all correspondence properly documented. The role requires proactive coordination with our origin offices to engage shippers and arrange the movement of cargo, as well as ensuring that all indents or new orders are communicated timeously for sea, air, and road imports.

The candidate will provide clients with frequent updates based on agreed timelines, ensure that all shipments are cleared in accordance with correct procedures, and verify that destination offices receive pre-alerts promptly for all export shipments. A strong focus on profitability, service excellence, and client retention is essential, with the expectation that the candidate will contribute to maintaining and growing our customer base through consistent, high-quality operational support.

DHLGlobal Forwarding has an opening AFR & OFR Exports Controller-Multimodal in Port Elizabeth, South Africa. Join us in connecting people and improving lives!

In this AFR & OFR Exports Controller- Multimodal Position

Job Function:

• Handle Multi-Modal/Exports/Imports Shipments according to client requirements
• Receive new order booking from sales representative or customer
• A file to be opened immediately, all correspondence to be printed and kept in the file.
• Get in touch with our office in the origin country, to contact the shipper and arrange shipment                                                       
• Provide our office with the necessary information such as booking confirmation, contract number, shipper contact detail etc.
• Keep client updated daily on the progress of their shipment/orders using prescribed Status Report format
• Once the vessel sails all documents to be prepared for arrival in line with procedures obtained from booking office and file
• Invoicing Timeously such that complete set of documents are delivered with the shipment
• Daily pre-alerts/status reports to customers
• Ensure all Customs regulations are met, including the prompt return of documents
• Ensure PODS are returned by both the Haulier and /or Bolloré Logistics office or destination
• Requesting ANFS/ SOBS from various lines and registering your file
• Preparation of SADC Certificate,s where required
• Follow up on complete, correct and accurate documentation including clearing instructions to execute shipments
• Requesting Invoices from service providers to create a complete set of documents at the time the file is invoiced
• Ensuring your files are invoiced within 24 hours after delivery at most
• Arranging transport for deliveries of your shipments, Locally and Long distance
• Advise client of any cost amendments from original Estimate
• Operating within budget allocated through estimate given to the client and highlight any discrepancy if full scope of work is not covered by commercial/estimator/front office staff.
• Handover all relevant documents to Customs Department for necessary framing of the Entry.
• Ensure clients are invoiced in line with what has been agreed and the costing
• Is accurate and within agreed credit terms
• Ensure invoices are dispatched regularly and in line with the procedure set out.
• Ensure supplier invoices are in line with proposed costing on 
• Foster a strong operations relationship with client to allow for growth of business
• Any other delegated tasks deemed as reasonable as assigned by the reporting manager

Now, here is what we need from you!

Minimum Education and Experience Requirements:

• Matric
• 5 - 10 years’ experience in the Sea/Air/Road Freight Imports and Exports environment
• 2 - 5 Years’ experience within the scope of Customs Clearing
• Experience in Air/Ocean and Road Import and Export declarations
• Computer Literate – MS Office Suite Knowledge of Excel 
• Proactive and Tenacious
• Full tariff knowledge classification.
• Tariff determination experience is essential
• Value determination experience.
• Required entry experience: multi-mode – Air/Ocean/Road freight/Projects import and Full export entry experience. 
• Full road freight export experience – operations and customs processing
• Provisional payment experience – full end-to-end function.
• Refund experience – full end-to-end function. 
• Drawback experience
• Sound knowledge of customs and Excise Act – rules – schedules and guidelines.
• Country of origin - Trade agreement knowledge
• Microsoft Office applications
• Communication Written & Verbal
• Customs Knowledge
• Cargo Wise and Compu-Clear experience required.
• Accuracy and attention to detail
• Proven ability to prioritise responsibilities and work under pressure
• Advanced Customs declaration types (CPC codes).

We offer:

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Competitive salary